Please note that in the following policy, “I” or “me” refers to Elena’s Vintage Hire.
What information is being collected:
I collect a variety of information before, during and after you book with me and use any of my services. This includes:
- Names and contact information of the person(s) enquiring about or booking my services.
- Notes about the booking taken during email conversations and/or phone calls.
Who is collecting the data:
This data is being collected by Elena’s Vintage Hire. If you enquire with me via my website, email me or send me messages via social media, these messages are stored indefinitely within password-protected accounts. If you explicitly tell me that you do not wish to book my services, this data will be erased from my accounts.
How is it being collected:
The majority of client data is collected directly from you, whether you fill out the enquiry form on my website, tell me during a phone call, email or social media message.
Why is it being collected:
Most of the data I collect is solely for the purpose of providing you with the service that you have booked and to help provide you with a better customer service experience. I am required by law to collect and store certain information relating to any order you place with Elena’s Vintage Hire.
How will it be used:
The data collected will only be used by Elena’s Vintage Hire. Data will be used to offer my products to the client and if a booking is made, the data will assist me in my duties on the day of the event. On request, clients can opt out of receiving future emails from Elena’s Vintage Hire at any point.
Who will it be shared with:
I take your privacy very seriously. I will never sell your data to third party organisations. I will only ever share your data in instances where I am required by law to do so.
How will this affect you:
Elena’s Vintage Hire collects, stores and processes your data in such a way that should have no negative effect on the client.
How long is the data stored:
Most data collected is stored indefinitely. This allows me to provide better customer service to the client in the event that they contact me again in the future. I am legally obliged to store some data for a minimum amount of time, for example tax records, sale order records, payment records etc.
Access to stored data:
If you have any questions about the data Elena’s Vintage Hire holds about you or if you need any further clarification on how I collect, store or process your data - please contact me at the following email address: ElenasVintageHire@hotmail.com